The Programmed Difference Awards recognise our people who embrace and actively live our values, going above and beyond to make a difference for our people, customers and community - today, we share this quarter's worthy winners!
Our latest Programmed Difference Award Winners
Dylan McKie & Stephen Harding
Contract Manager & Supervisor
Nominated by Karen Stuart, Contract Executive NSW
"From the ESA Client - I am writing to pass on my thanks to the Programmed Facility Management team and PFM contractors for their assistance and concreted efforts in relation to the remediation works at the Gungahlin JESC.
The assistance that has been provided by the Programmed Facility Management team has been exemplary and the quality of the works being delivered by the PFM contractors onsite has been exceptional.
Please pass on my thanks to the management team and to the contractors for their efforts, these have been greatly appreciated by the ESA Facilities team and by the greater ESA as a whole.
Once again please access my thanks for your efforts."
Brett Russell
Carpenter
Nominated by Peter Ross, Operations Manager
“When asked for innovation ideas relating to our SYD Airport contract – Stephen went over and above. Developing and presenting a change initiative – a real positive heading into contract negotiations. The initiative aligned with SYD Airports Master Plan | Environmental Strategy. If I was the customer, this is how I’d like to be served!”
Sharon Georgiou
Project Coordinator
Nominated by Mason Sourghali, Project Manager
"I am writing to nominate Sharon Georgiou for the Programmed Difference Award, highlighting her exceptional qualities in care, empathy, safety leadership, and her commitment to diversity and inclusion.
Sharon consistently demonstrates genuine care and empathy towards her colleagues. She takes the time to listen, understand, and support others, creating a positive and inclusive work environment. Her ability to connect with employees on a personal level fosters a sense of belonging and well-being within the team.
In terms of safety leadership, Sharon is exemplary. She is proactive in identifying potential hazards and implements effective measures to ensure a safe workplace for everyone. Her dedication to maintaining high safety standards is evident in her thorough approach to safety protocols and her continuous efforts to educate and empower her colleagues about safety practices.
Furthermore, Sharon is a strong advocate for diversity and inclusion. She actively promotes a culture that values and respects individual differences, ensuring that everyone feels included and valued. Her efforts in this area have significantly contributed to a more diverse and inclusive workplace, where all employees can thrive.
Sharon Georgiou's commitment to care, empathy, safety, and inclusion makes her a deserving candidate for the Programmed Difference Award. Her positive impact on our workplace is truly commendable."
Ben Plummer
Senior Maintenance & Works Supervisor
Nominated by Julie Nairn, Quality Manager
"Tornado ripped through Withers in Bunbury which is the highest concentration of social housing in the Bunbury area, 220+ properties were affected in the suburb, not all of these Housing properties. Ben acting Branch Manager at the time coordinated with the client to ensure make safe works were conducted with a minimum of disruption and organised for vacant properties to be prioritised to ensure displaced tenants had a property lined up to move into it.
Ben also took it upon himself to thank the trades who gave up their nights and weekend to organise for the make safe works to be completed."
Caroline Williams
Senior Maintenance & Works Supervisor
Nominated by Parul Rastogi, National Operation Centre Manager
"Caroline is an integral part of the NSC and has been working with us for nearly 8 years. She portrays Empathy, Adaptability, Clear Communication Skills, Taking Responsibility and Patience. Her customer service skills are second to none and she has the ability to support her colleagues with any difficult or challenging customer calls to refresher training at various shift times of the day. Her attitude is full of care and empathy leading to harmonious environment in the NSC."
Gary Dundon
Sewer Maintenance L3
Nominated by Dean Bartels, Operations Supervisor
"On Saturday 18/5/24 Gary had a major burst in CBD 224 Queen st that he managed through out the day organising and directing staff / customers internally and externally being the only supervisor on duty was able to arrange repairs / insurance/ reinstatement and clean up also engaging other authorities such as council and power company I believe he did a fantastic job covering all our key values and everything was effectively finished within 24 hours that had Queen st closed from Lonsdale st and little Bourke st."
Suzie Hug
Operational Admin Assistant
Nominated by Shareen Stewart, Commercial Manager
"Suzie has stepped up to cover an important part of the Contract Admin role at Hume while the team recruits a replacement. She is doing this over and above her day job and I am helping her with tasks she is unfamiliar with. Her attitude is amazing as she only wants to do the best job, making sure the wider team is best served and the customer is happy. I'm so impressed with her positive attitude towards the additional work load and her willingness to learn. Well done Suzie!"
Wade Woods & Paul Connolly
Electrician & Plumber
Nominated by Katrina Cooper, FM Hub Manager
"Email below received from a key stakeholder here at Sydney Airport, appreciating Wade and Paul's outstanding care, empathy and customer service.
I would like to take this opportunity on behalf of IOC Security Department to thank Wade Woods and Paul Connolly's assistance on the 10/6/24.
We had a female passenger flying out of T1 International terminal, while speaking on the phone at dep check in K kerbside she dropped her phone and needed assistance to retrieve her phone due to the location as she only had a short time to her departure.
I spoke to FM hub and requested if I can speak to Wade.
Wade and Paul attended the location and out of their own good will assisted our team and we retrieved the phone and passenger was very emotional and thankful due to so many memories on the phone she would of lost.
Further to the above we always found both Wade and Paul to be extremely helpful and wont hesitate to go out of their way to help us."
Sheheryar Khan
Project Engineer
Nominated by Sharon Georgiou, Project Coordinator
"The team is without a project supervisor at the moment and Shery has stepped up to perform his own role but also support and coach the MCD technicians in the delivery of their work. He has consistently during the delivery of two major MCD projects proactively shared learnings through Toolbox Talks, shouted out good work by the technicians and made time to ensure everyone was supported, thoroughly understood what was expected of them and held regular catch-up meetings that resulted in good team collaboration and communications channels for discussing potential problems and solutions which led to opportunities for us to improve. Well done Shery."
About the Programmed Difference Awards
The Awards support the values that unite us and provide a set of common guiding principles that help instill a sense of pride throughout our business, including Personal Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality.
Nominations are judged quarterly by the Head of HR & Corporate Services and Heads of Divisions, with selected nominees receiving a $200 gift card.
If you know a team member who has gone above and beyond in demonstrating our Programmed values, you can nominate them for a Programmed Difference Award by clicking below.
