--- title: A big step forward on our digital transformation journey with NextGen description: A message from CEO Graeme Hurn & Head of Technology Sushmita Chattopadhyay. image: https://blog.programmed.com.au/hubfs/PFM/PFM%20Internal%20Comms/CEO/ceo%20update%20project%20nextgen%20blog.png --- [![PRG-Endt-Horz-RGB150](https://blog.programmed.com.au/hs-fs/hubfs/PFM%20Internal%20Comms/PRG-Endt-Horz-RGB150.png?width=300&height=107&name=PRG-Endt-Horz-RGB150.png "PRG-Endt-Horz-RGB150")](https://programmed.com.au/) - [Intranet](https://intranet.programmed.com.au/) - [Home](https://blog.programmed.com.au/newshub) - [Intranet](https://intranet.programmed.com.au/) - [Home](https://blog.programmed.com.au/newshub) ![A big step forward on our digital transformation journey with NextGen](https://blog.programmed.com.au/hubfs/PFM/PFM%20Internal%20Comms/CEO/ceo%20update%20project%20nextgen%20blog.png) # *Jun 26, 2025, 11:51:51 AM | [From Our Leaders](https://blog.programmed.com.au/newshub/tag/from-our-leaders)* A big step forward on our digital transformation journey with NextGen A message from CEO Graeme Hurn & Head of Technology Sushmita Chattopadhyay. This week marks a significant step forward on our digital transformation journey, with the successful launch of two key platforms designed to make your day-to-day work simpler and more efficient. I’m thrilled to share the [Project NextGen](https://info.programmed.com.au/nextgen-internal-staff) team’s successful delivery of two key initiatives: - Transitioning **Maximo** to **MAS**, offering a more user-friendly, responsive interface. - Launching **Touchstone** – combining ProMap and the Field Mobility App into one seamless system across desktop and mobile. This achievement lays the foundation for a more connected, streamlined way of working at Programmed, benefiting our customers, contractors, and of course, our people. We’ve already heard some fantastic reports from the field, with teams noting the platforms’ improved processing time and ease of use. ![IMG_7308 crop](https://blog.programmed.com.au/hs-fs/hubfs/PFM/PFM%20Internal%20Comms/CEO/IMG_7308%20crop.jpeg?width=800&height=334&name=IMG_7308%20crop.jpeg) *Part of our Project NextGen team on launch day at our Collins Street office* Behind this major milestone is our incredibly hardworking, dedicated Project NextGen team. I’d like to take the opportunity to offer a heartfelt thank you to the team - your extra hours, hard work, and patience have not gone unnoticed. Also, a massive call out to the Operational & SME teams who contributed significantly in the User Acceptance Testing phase of the project. Transformation Projects like this can only be delivered successfully when the business really leans in, which I’m proud to see has taken place. Thanks to you all, these platforms offer a better way of working today, while ensuring we continue to deliver for our customers well into the future. --- **More exciting news to come** This is just one phase in Project NextGen – a two-year project that will elevate our technology systems and digital landscape, making it easier to do business with, and for, Programmed. We have already delivered on a new Field Mobility App, particular to our Social Housing customers, and implemented our new and much improved telephony system, Genesys, across the broader group. These initiatives have set the pace for our ongoing delivery of improvements. ![Project NextGen Roadmap](https://blog.programmed.com.au/hs-fs/hubfs/PFM/PFM%20Internal%20Comms/CEO/Project%20NextGen%20Roadmap.webp?width=800&height=450&name=Project%20NextGen%20Roadmap.webp) [View full size roadmap](https://blog.programmed.com.au/hubfs/Project%20NextGen%20Roadmap.png?hsLang=en-au)   We’ll have plenty more to share in the coming months. In the meantime, you can visit our Project NextGen landing page for the latest updates, resources, or support you need along the way. [Project NextGen landing page](https://info.programmed.com.au/nextgen-internal-staff) --- A big thank you to all of our Programmed community for your patience as we deliver on these long-awaited technology updates, and another thank you to the NextGen team - this wouldn’t be possible without you. Take care and stay safe, Graeme Hurn Chief Executive Officer Programmed Facility Management Sushmita Chattopadhyay Head of Technology Programmed Facility Management ## More Recent Posts #### [![Programmed Energy & Resources secures key contract with Gold Fields](https://blog.programmed.com.au/hubfs/Internal%20Comms/E%20and%20R/gold%20fields%20er%20blog.png) *Aug 10, 2026, 4:17:28 PM | From Our Leaders* Programmed Energy & Resources secures key contract with Gold Fields](https://blog.programmed.com.au/newshub/programmed-energy-resources-secures-key-contract-with-gold-fields) #### [![Programmed Town Hall - Full event recording](https://blog.programmed.com.au/hubfs/Internal%20Comms/CEO%20and%20ELT/town%20hall%20recording%20blog.png) *Aug 10, 2026, 1:10:00 PM | From Our Leaders* Programmed Town Hall - Full event recording](https://blog.programmed.com.au/newshub/programmed-town-hall-full-event-recording) #### [![Learning & Development Calendar: August - October 2026](https://blog.programmed.com.au/hubfs/Internal%20Comms/Learning%20and%20Development/aug%20oct%2026%20blog%20post.png) *Aug 5, 2026, 1:30:51 PM | Learning & Development* Learning & Development Calendar: August - October 2026](https://blog.programmed.com.au/newshub/learning-development-calendar-august-october-2026) [Return Home](https://blog.programmed.com.au/newshub) [![RGB-Endt-Horz-Rev-RGB150](https://blog.programmed.com.au/hs-fs/hubfs/PFM%20Internal%20Comms/RGB-Endt-Horz-Rev-RGB150.png?width=500&height=178&name=RGB-Endt-Horz-Rev-RGB150.png "RGB-Endt-Horz-Rev-RGB150")](https://programmed.com.au/)   Level 32 Tower 2, 727 Collins Street, Collins Square, Melbourne, Victoria 3008 [tel:](tel:)   - Programmed Australia - [About](https://programmed.com.au/about/our-company/) - [Our Services](https://programmed.com.au/services/) - [Our Locations](https://programmed.com.au/australia/) - [Latest News](https://programmed.com.au/news-insights/) - [Search Jobs](https://www.jobs.programmed.com.au/jobs/) © Programmed. 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