--- title: "Watch: Introducing our National Service Centre" description: Ensuring a rapid response to emergencies and enhancing customer support for service requests. image: https://blog.programmed.com.au/hubfs/PFM/PFM%20Internal%20Comms/Growth%20Success%20Stories/Customisable%20poster%20-%20add%20your%20own%20photo%20+%20logo%20(11).png --- [![PRG-Endt-Horz-RGB150](https://blog.programmed.com.au/hs-fs/hubfs/PFM%20Internal%20Comms/PRG-Endt-Horz-RGB150.png?width=300&height=107&name=PRG-Endt-Horz-RGB150.png "PRG-Endt-Horz-RGB150")](https://programmed.com.au/) - [Intranet](https://intranet.programmed.com.au/) - [Home](https://blog.programmed.com.au/newshub) - [Intranet](https://intranet.programmed.com.au/) - [Home](https://blog.programmed.com.au/newshub) ![Watch: Introducing our National Service Centre](https://blog.programmed.com.au/hubfs/PFM/PFM%20Internal%20Comms/Growth%20Success%20Stories/Customisable%20poster%20-%20add%20your%20own%20photo%20+%20logo%20(11).png) # *Apr 15, 2025, 10:15:00 AM | [Growth & Success Stories](https://blog.programmed.com.au/newshub/tag/growth-success-stories)* Watch: Introducing our National Service Centre Ensuring a rapid response to emergencies and enhancing customer support for service requests. Programmed Facility Management’s National Service Centre operates around the clock to ensure a rapid response to emergencies and to enhance customer support for service requests. Located in Parramatta, NSW, our new and improved service centre categorises requests based on established priorities and oversees the completion of work orders within specified timeframes. This ensures that all customer needs are addressed promptly and effectively.  Service requests can be submitted through a dedicated phone line, email, or customer portal.   The National Service Centre maintains access to the same information system as the Service Delivery Team, ensuring consistency in service quality. With a clear handover process, ongoing work is managed seamlessly, providing uninterrupted support regardless of the time of day. Hear more from our team in the video below!         ## More Recent Posts #### [![Safe Work Month - Safety Starts Here - A message from CEO Graeme Hurn](https://blog.programmed.com.au/hubfs/Internal%20Comms/CEO%20and%20ELT/safety%20month%20ceo%20blog%20(1).png) *Sep 29, 2026, 10:30:00 AM | Safety* Safe Work Month - Safety Starts Here - A message from CEO Graeme Hurn](https://blog.programmed.com.au/newshub/safe-work-month-safety-starts-here-a-message-from-ceo-graeme-hurn) #### [![Work and Smile Selfie Challenge - Different Jobs, One Programmed - September edition](https://blog.programmed.com.au/hubfs/Internal%20Comms/Work%20and%20Smile/Selfie%20Challenge/selfie%20challenge%20sept%2026.png) *Sep 24, 2026, 11:38:52 AM | Work and Smile* Work and Smile Selfie Challenge - Different Jobs, One Programmed - September edition](https://blog.programmed.com.au/newshub/work-and-smile-selfie-challenge-different-jobs-one-programmed-september-edition) #### [![Celebrating Programmed's Long Service Legends - September 2026](https://blog.programmed.com.au/hubfs/Internal%20Comms/Culture%20and%20Community/long%20service%20legends%20aug%20blog%20(1).png) *Sep 22, 2026, 3:47:38 PM | Culture & Community* Celebrating Programmed's Long Service Legends - September 2026](https://blog.programmed.com.au/newshub/celebrating-programmeds-long-service-legends-september-2026) [Return Home](https://blog.programmed.com.au/newshub) [![RGB-Endt-Horz-Rev-RGB150](https://blog.programmed.com.au/hs-fs/hubfs/PFM%20Internal%20Comms/RGB-Endt-Horz-Rev-RGB150.png?width=500&height=178&name=RGB-Endt-Horz-Rev-RGB150.png "RGB-Endt-Horz-Rev-RGB150")](https://programmed.com.au/)   Level 32 Tower 2, 727 Collins Street, Collins Square, Melbourne, Victoria 3008 [tel:](tel:)   - Programmed Australia - [About](https://programmed.com.au/about/our-company/) - [Our Services](https://programmed.com.au/services/) - [Our Locations](https://programmed.com.au/australia/) - [Latest News](https://programmed.com.au/news-insights/) - [Search Jobs](https://www.jobs.programmed.com.au/jobs/) © Programmed. 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