--- title: "Watch: Introducing our National Service Centre" description: Ensuring a rapid response to emergencies and enhancing customer support for service requests. image: https://blog.programmed.com.au/hubfs/PFM/PFM%20Internal%20Comms/Growth%20Success%20Stories/Customisable%20poster%20-%20add%20your%20own%20photo%20+%20logo%20(11).png --- [![PRG-Endt-Horz-RGB150](https://blog.programmed.com.au/hs-fs/hubfs/PFM%20Internal%20Comms/PRG-Endt-Horz-RGB150.png?width=300&height=107&name=PRG-Endt-Horz-RGB150.png "PRG-Endt-Horz-RGB150")](https://programmed.com.au/) - [Intranet](https://intranet.programmed.com.au/) - [Home](https://blog.programmed.com.au/newshub) - [Intranet](https://intranet.programmed.com.au/) - [Home](https://blog.programmed.com.au/newshub) ![Watch: Introducing our National Service Centre](https://blog.programmed.com.au/hubfs/PFM/PFM%20Internal%20Comms/Growth%20Success%20Stories/Customisable%20poster%20-%20add%20your%20own%20photo%20+%20logo%20(11).png) # *Apr 15, 2025, 10:15:00 AM | [Growth & Success Stories](https://blog.programmed.com.au/newshub/tag/growth-success-stories)* Watch: Introducing our National Service Centre Ensuring a rapid response to emergencies and enhancing customer support for service requests. Programmed Facility Management’s National Service Centre operates around the clock to ensure a rapid response to emergencies and to enhance customer support for service requests. Located in Parramatta, NSW, our new and improved service centre categorises requests based on established priorities and oversees the completion of work orders within specified timeframes. This ensures that all customer needs are addressed promptly and effectively.  Service requests can be submitted through a dedicated phone line, email, or customer portal.   The National Service Centre maintains access to the same information system as the Service Delivery Team, ensuring consistency in service quality. With a clear handover process, ongoing work is managed seamlessly, providing uninterrupted support regardless of the time of day. Hear more from our team in the video below!         ## More Recent Posts #### [![Programmed Energy & Resources secures key contract with Gold Fields](https://blog.programmed.com.au/hubfs/Internal%20Comms/E%20and%20R/gold%20fields%20er%20blog.png) *Aug 10, 2026, 4:17:28 PM | From Our Leaders* Programmed Energy & Resources secures key contract with Gold Fields](https://blog.programmed.com.au/newshub/programmed-energy-resources-secures-key-contract-with-gold-fields) #### [![Programmed Town Hall - Full event recording](https://blog.programmed.com.au/hubfs/Internal%20Comms/CEO%20and%20ELT/town%20hall%20recording%20blog.png) *Aug 10, 2026, 1:10:00 PM | From Our Leaders* Programmed Town Hall - Full event recording](https://blog.programmed.com.au/newshub/programmed-town-hall-full-event-recording) #### [![Learning & Development Calendar: August - October 2026](https://blog.programmed.com.au/hubfs/Internal%20Comms/Learning%20and%20Development/aug%20oct%2026%20blog%20post.png) *Aug 5, 2026, 1:30:51 PM | Learning & Development* Learning & Development Calendar: August - October 2026](https://blog.programmed.com.au/newshub/learning-development-calendar-august-october-2026) [Return Home](https://blog.programmed.com.au/newshub) [![RGB-Endt-Horz-Rev-RGB150](https://blog.programmed.com.au/hs-fs/hubfs/PFM%20Internal%20Comms/RGB-Endt-Horz-Rev-RGB150.png?width=500&height=178&name=RGB-Endt-Horz-Rev-RGB150.png "RGB-Endt-Horz-Rev-RGB150")](https://programmed.com.au/)   Level 32 Tower 2, 727 Collins Street, Collins Square, Melbourne, Victoria 3008 [tel:](tel:)   - Programmed Australia - [About](https://programmed.com.au/about/our-company/) - [Our Services](https://programmed.com.au/services/) - [Our Locations](https://programmed.com.au/australia/) - [Latest News](https://programmed.com.au/news-insights/) - [Search Jobs](https://www.jobs.programmed.com.au/jobs/) © Programmed. 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[Legal Notice](\"#\") | [Privacy Policy](\"#\") | [Site Map](\"#\") ![](https://dc.ads.linkedin.com/collect/?pid=69952&fmt=gif) ![](https://www.facebook.com/tr?id=215294305821672&ev=PageView&noscript=1) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Facility Management", "url" : "https://blog.programmed.com.au/newshub/author/facility-management" }, "dateModified" : "2025-04-15T00:15:00.609Z", "datePublished" : "2025-04-15T00:15:00.000Z", "headline" : "Watch: Introducing our National Service Centre", "image" : [ "https://blog.programmed.com.au/hubfs/PFM/PFM%20Internal%20Comms/Growth%20Success%20Stories/Customisable%20poster%20-%20add%20your%20own%20photo%20+%20logo%20(11).png" ], "mainEntityOfPage" : { "@id" : "https://blog.programmed.com.au/newshub/watch-introducing-our-national-service-centre", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.programmed.com.au/hubfs/Programmed%20by%20PERSOL(3).png" }, "name" : "Programmed Maintenance Services Ltd." } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://blog.programmed.com.au/newshub/author/facility-management#author", "@type" : "Person", "email" : null, "name" : "Facility Management", "sameAs" : [ ] } ``` ```json { "@context" : "https://schema.org", "@id" : "https://blog.programmed.com.au/newshub/watch-introducing-our-national-service-centre#blogposting", "@type" : "BlogPosting", "author" : { "@id" : "https://blog.programmed.com.au/newshub/author/facility-management#author" }, "commentCount" : 0, "dateModified" : "2024-10-01T12:0000+0000", "datePublished" : "2025-04-15T00:1500+0000", "headline" : "Watch: Introducing our National Service Centre", "image" : "https://blog.programmed.com.au/newshub/watch-introducing-our-national-service-centre", "inLanguage" : "en", "keywords" : [ "Growth & Success Stories" ], "mainEntityOfPage" : "https://blog.programmed.com.au/newshub/watch-introducing-our-national-service-centre", "name" : "Watch: Introducing our National Service Centre", "publisher" : { "@id" : "https://www.yourdomain.com#organization" }, "url" : "https://blog.programmed.com.au/newshub/watch-introducing-our-national-service-centre", "wordCount" : 126 } ```