Our partnership with Sonder continues to build across the business, with more employees downloading and activating the app. Sonder provides 24/7 support for wellbeing, personal safety and medical advice for employees and their families. Feedback to date highlights a few key benefits:
- Easy access to support – Services are available on demand through the app, including options not typically offered in standard EAPs.
- Personal safety features – Tools like Check on Me and Track My Journey are being used when travelling or working late.
- Tailored experience – The app adapts over time based on how it’s used.
There have also been some learnings during this change process
As Sonder has rolled out across the business, a few key insights have emerged to help employees get the most from the service:
- Initial Triage: Your first contact with Sonder (via call or chat) is supported by a triage nurse who helps direct you to the most appropriate service. While this may be new for some, it ensures the right support is provided early.
- Different ways to access support: Support is available through app chat, phone, telehealth and in-person appointments. In some locations—particularly more remote areas—face-to-face appointments may take a little longer to arrange, with telehealth providing a quicker option when needed.
- App access tip: The app is case sensitive—your PERSOL | Programmed email address must be entered in lowercase to log in successfully.
Employees without a PERSOL | Programmed email address (on-site employee) can still access the Sonder app however do so via a registration code – refer here for instructions.
- Sharing with family members - To share the app with immediate family members wait 24 hours after you have downloaded the app, then select ‘More’ at the bottom of the screen and choose Share Sonder.
A big thank you to everyone who has already downloaded the app and continues to promote its benefits across their teams.
We also appreciate those who took the time to check in on their wellbeing and participate in the Sonder wellbeing competition—your engagement has been fantastic.
Congratulations to our two winners of the travel vouchers:
Pasko Mikulandra-Water & Wastewater Treatment Supervisor
“I downloaded the app following a colleague’s recommendation and regularly complete the monthly wellbeing check-in. I like how it tailors your profile and provides relevant information—there’s always room to improve your wellbeing. I also appreciate the privacy compared to other EAPs and the ability to explore topics at your own pace.”
Daniel Ingram-Contract Manager
“I downloaded the app after it was promoted at a PFM Operational Leaders Forum. The notifications prompting you to read articles are really useful, and I’ve found them worthwhile. I also booked my flu vaccine through the app.”
If you have any questions regarding Sonder or feedback you would like to provide, please reach out to your HR or HSEQ team member or email safety@programmed.com.au
