In 2017, Nat Hickcox, Head of Facility Management VIC/TAS & Utilities, found a problem: although our team members were delivering exceptional work for our customers, they were far too humble about it.
With this in mind, Nat was inspired to begin the VIC/TAS & Utilities Quarterly Awards - an opportunity for our contract managers and leaders to celebrate our people, promote the great work our teams are doing for our customers, and get in a bit of public speaking practice for our leaders while they're at it.
In this video, Nat shares a bit about the history of the award and how it's enriched the culture of his business unit. We also hear from multi-award winners Sean Balchin, Contract Manager, and Toby Rushford, Service Delivery Manager, about their keys to success and how the award has inspired their teams.
In the latest iteration of the awards, Toby took home the top prize once again. Below, you can read his winning submission about Nick Hee's act of kindness.
"Nick joined City of Melbourne approximately 6 - 10 months ago and has been an asset to the contract.
Moving in when a lot of our IP left with 2 longstanding electricians, he moved in with another electrician and they took the bull by the horns. Absolute dedication, reliability, and communication from day 1.
Never hesitates coming forward to discuss better options for issues our sites have, prompting our client to comment several times on his forward thinking.
But one occurrence is the reason I'm nominating for this quarter in particular.
Nick noticed an old guy (80+) looking very lost in the rain near the city baths one day recently, he offered assistance and found that he was looking for his doctor's office but was a few km away from where he wanted to be.
Nick then drove the guy to his doctor's office, but he also helped him inside and made sure he was in the right place. It turned out that he was actually there on the wrong day, so Nick drove him back to his tram stop and assisted him with getting on the right tram home.
Nick was put forward for our employee of the month by his co-worker, which indicates the high opinion our team have of Nick.
I think this is important because it truly represents the values of our CoM contract, which are trust and respect, and most importantly reflects the Programmed values of care and empathy."
