How to navigate difficult conversations

We have conversations every day. Some conversations are difficult, some are important—and some conversations are both!

While communication is essential to our lives, sometimes—when there’s a lot on the line, opinions differ, and emotions are running high—we may not always choose the right words. And that can lead to a breakdown in communication and conflict.

Here are some tips for navigating difficult conversations (sometimes referred to as ‘crucial conversations) with leaders, co-workers, suppliers or partners.

How to nail a tough conversation in 4 steps

Switch on the right mind-set

Think about what you want to communicate, how and what outcomes you would like.

Check-in with the other person

Confirm with the other person what you’ll discuss and that they’re ready to have the conversation. And choose an appropriate place.

Be respectful and listen actively

Act respectively, try to remove the emotion by sticking with the facts and being open to hearing what the other person has to say.

Confirm next steps

Finish the difficult conversation by making a note of WHO does WHAT by WHEN, and how you will FOLLOW UP.

Interested to know more?

Read more about crucial conversations, here or email training@programmed.com.au to find out when the next Crucial Conversations workshop is scheduled.