Our new Employee Assistance Program (EAP) Sonder is now live

Sonder replaces our previous EAP provider, Converge, and gives you 24/7 access to wellbeing, non-work-related medical and personal safety support through one easy-to-use app.

This partnership supports our Work and Smile – For All of Us vision by making wellbeing proactive and accessible every day, not just during difficult times.

How Sonder can support you

With the Sonder app, you can:

• Chat or call wellbeing specialists 24/7 for mental health, medical or personal safety support
• Speak with registered nurses anytime for non-work-related medical advice (including sharing photos/videos)
• Complete regular wellbeing and mental health check-ins
• Access trusted articles, videos and self-care resources
• Use personal safety tools when travelling or meeting new people
• Receive alerts about local disruptions such as extreme weather or transport issues

The app is free, confidential and available to you and your family.

Transition from Converge

• A 3-month transition period applies for anyone currently receiving support through Converge
• All new requests should now go through Sonder
• Please remove any Converge posters or materials and replace them with Sonder information (see posters for download below).

The HSE, Quality and Compliance teams will update IMS and intranet documentation. Branches and Client Sites will need to update their local documentation, such as project and emergency plans, to reference Sonder instead of Converge.

Resources to download

• Guide to download app
• Poster #1
• Poster #2
• Toolbox Talk
• FAQ

Need help?

If you have trouble accessing the app:

• Check the FAQ (specifically the troubleshooting questions)
• Email hello@sonder.io (mention PERSOL and Programmed)
• If directed, raise an IT ticket via this link

For other questions, contact your HSEQ representative or email safety@programmed.com.au

Learn more

Briefing sessions will be held on Tuesday 3 March and Thursday 5 March. Book your spot via the button below and learn how Sonder can support you and your family.